071: Chris Voss | Master Negotiator

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Today on the show I have Chris Voss, author and Founder of Black Swan, a company specializing in negotiation services and training. Chris is one incredible guy, with over two decades in a career as a FBI hostage + crisis negotiator. His book, Never Split The Difference, is full of negotiation strategies that can be used in all types of scenarios, from work to home.

Now accepting applications for the 2019 Work Hard Play Hard Mastermind. Go to workhardplayhardpodcast.com/mastermind to apply.

In This Conversation We Cover:

  • [4:45] What it was like for Chris growing up
  • [7:20] Why Chris chose to become a police officer
  • [9:15] The decision to be an FBI agent
  • [11:50] Moving towards the hostage negotiation field
  • [14:14] Chris commanding his first bank robbery + how you can use those techniques in your day to day
  • [20:39] The spike in suicide in the news
  • [23:00] The difference between “you’re right” and “that’s right”
  • [27:43] Creating tone in conversations
  • [34:20] What emotional intelligence is
  • [36:32] The “how am I supposed to do that” strategy
  • [39:00] How Chris tells people what he does/did
  • [40:42] People that have impacted Chris
  • [43:30] Play hard with Chris Voss  
  • [49:35] Rapid fire


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Hi, I’m Rob!

Hi, I’m Rob! It has been said “You are not what you have learned, but what you’ve overcome.”

I have overcome my share of obstacles in order to architect the life of my dreams and uncover the key to lasting, meaningful success. Growing up in Queens (literally on the wrong side of the tracks), my early years were tumultuous, marked by hardship and violence.

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